Return & Refund Policy

At MS CLOTHING, customer satisfaction is our top priority! If you're not completely happy with your purchase, we’ve got you covered with a 3-day return policy. 🚀

1. Eligibility for Returns ✅

To qualify for a return, the following conditions must be met:
🔹 The item must be unused, unworn, and in its original packaging.
🔹 The return request must be initiated within 3 days of receiving the order.
🔹 The product must not be damaged or altered in any way.
🔹 Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items 🚫

For hygiene and safety reasons, certain items cannot be returned, including:
❌ Personal care products
❌ Undergarments & swimwear
❌ Gift cards & sale items

3. Return Process 🔄

Follow these simple steps to return your item:
📩 Step 1: Email us at cwifashion7@gmail.com with your order number and reason for return.
📦 Step 2: Pack the item securely in its original packaging.
🚚 Step 3: Ship the item to our return address (shipping costs are the customer’s responsibility unless the item is defective or incorrect).
🔍 Step 4: Once we receive your return, we will inspect it and notify you about the approval or rejection of your refund.

4. Refund Policy 💰

If your return is approved:
✔️ Refunds will be processed within 5-7 business days.
✔️ The amount will be credited to your original payment method.
✔️ Shipping fees (if applicable) are non-refundable.

5. Exchanges 🔄

Need a different size or color? We offer exchanges for eligible items! Just follow the same return process and mention the desired exchange in your request.

6. Late or Missing Refunds ⏳

If you haven’t received your refund within the expected timeframe:
🔹 Check your bank account again.
🔹 Contact your credit card company (it may take some time to reflect).
🔹 If you still have issues, reach out to us at cwifashion7@gmail.com

7. Contact Us 📞

For any return or refund inquiries, feel free to contact us:
📧 Email: cwifashion7@gmail.com

Thank you for shopping with MS CLOTHING! 🛍️💖