At MS Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request an exchange or refund within 5 days of receiving your order.
1. Eligibility for Exchange & Refund
To be eligible for an exchange or refund, the item must:
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Be unused and in its original condition.
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Have all original tags and packaging.
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Be reported for exchange or refund within 5 days of delivery.
2. Non-Exchangeable & Non-Refundable Items
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Sale or clearance items.
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Items that have been used, damaged, or altered.
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Customized or personalized products.
3. Exchange Process
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To request an exchange, contact us at msclothing70@gmail.com with your order number and reason for the exchange.
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After approval, you must return the item to our designated address at your own expense.
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Once we receive and inspect the item, we will process your exchange and ship the replacement item.
4. Refund Process
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To request a refund, contact us at msclothing70@gmail.com with your order number and reason for the refund.
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After approval, you must return the item to our designated address at your own expense.
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Once we receive and inspect the item, we will process your refund within 7 business days.
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Refunds will be issued to the original payment method.
5. Late or Missing Refunds
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If you haven’t received your refund, check with your bank or payment provider as processing times may vary.
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If the issue persists, contact us at msclothing70@gmail.com.
6. Contact Us
For any exchange or refund-related queries, reach out to us:
Email : msclothing70@gmail.com
Phone : +92 3328722008